Returns Policy 

We hope you will be very happy with your order but if you are not and would like to return a faulty or non-personalised item please get in touch with the team via email (hello@lrmgoods.co.uk). As the majority of our products are personalised, these are non-refundable or non-exchangeable and will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order. 

Personalised Items 

Unfortunately, as these have been specifically tailored just for you, we are unable to offer exchanges or refunds on personalised items unless they are faulty. If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to assist via email (hello@lrmgoods.co.uk)

Non-personalised Items 

For non-personalised items we are able to offer an exchange or refund on return. You must get in touch with us within 7 days of delivery and send your item back to us in exchange for a credit note or refund at our discretion. Goods must be received back to us within 30 days of receiving and in a saleable condition with:

• All original packaging & stuffing in bag
• All straps included
• Clear tape on all zip pulls

 

Please note we do not cover the cost of postage for this, and recommend you use a recorded service as LRM are not responsible for any lost parcels.

Faulty Items 

If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion. Please note in order to receive an exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to £3.95. We advise all items are sent back using a signed for/ recorded service as we are not responsible for any missing items.  

We allow 7 working days for replacements to be arranged and sent out. This could be up to 14 working days during our peak period (October-December)