Placing an Order 

Placing an order couldn’t be easier… 

1. Select your item

• Simply click on the item you’d like to purchase from our collection 

2. Choose your colour

• Select your chosen colour by clicking one from our range of shades – you will then be able to see a preview image of your selected item in the colour you’ve chosen. 

Colours for each of our products may vary from time to time and are subject to availability. 

3. Add your initials

We think personalising our collection is what makes our products so special – and the best thing is, we offer this service completely free of charge! 

• To personalise your item, simply enter your name or initials, with or without dots in between, and we will emboss your item for you, in your choice of either gold, silver or clear
• If you wish to have spaces within the letters please physically use spaces when typing, bags will be printed with the exact letter entry, inclusive of spaces. e.g. if you would like MRS M - please type as 'MRS M' not 'MRSM'
• Please review your personalised request very carefully before placing your order as unfortunately we can’t only offer exchanges or refunds on personalised items.
• Of course, if you’d rather not personalise your item, that’s totally fine too! Please select No as the option to personalise. 

4. Submit your order

• To place your order, click ‘Add To Cart’ and follow the instructions through to shipping and payment. 
• Once you’ve completed your order, we will send you an email acknowledging receipt and confirming your unique order reference number and summary of your purchase. 

  

Important things to note:

• Although we’ve made every effort to display colours accurately, as with most goods ordered online, we can’t guarantee that the shade displayed will accurately reflect the exact colour of your item and there may be differences with the physical product. LRM does not offer a refund or exchange due to shade variations. If you are unsure, or would like further clarity, please email our team and we can send you some further in person photos. The best email is hello@lrmgoods.co.uk .
• The position and finish of our embossing may vary slightly from item to item. This is because all of our products are beautifully and uniquely embossed by hand so, whilst our personalisation team will do their best, please don’t expect the finish to resemble that of a machine-embossed product. There is a 0.5cm tolerance on all embossed items. 
• As we work with a third party fulfilment centre, where we can, we are able to cancel orders but due to them working extremely efficiently to get your orders out as quickly as possible we may not be able to intercept this before the order has been personalised or processed, therefore your cancellation requested may not be accepted.
• Due to the surface of our products, small breaks may appear in the foil stamping. This is more likely to happen with croc leather. Please note we are not able to offer a refund or exchange due to the croc leather.
• Special requirements should be discussed with our Customer Service Team prior to placing an order. 
• Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised. 
• Please note that, due to the nature of the materials used for our products, the finish (including the stitching) may vary from item to item. 
• When using the Shop Pay app, this sometimes allows you to proceed without any personalisation, please note no personalisation can be added to your order once this order has been placed and it will be sent out without. If you wish to send this back to us to add personalisation please get in touch with us to arrange this.

The terms and conditions contained within the Shopify Inc. ‘Refund Policy’ and ‘Terms of Service’ links (which can be found at the bottom of the screen when placing your order) will only apply where they do not conflict with the terms set out above – where they do conflict with the terms set out above, the terms set out above will prevail.

 

Prices and Payment 

All prices quoted are in British Pounds. 

We accept all major credit and debit cards (including American Express) and also payment via PayPal and Apple Pay.

Delivery

Please see latest delivery information: https://www.lrmgoods.co.uk/pages/delivery-returns

How we will use your personal information 

Shopify Inc. provides us with the online platform that enables us to sell our products to you. Please click on the ‘Privacy Policy’ link (which should appear to the bottom left of the screen when inserting your details as part of placing your order) to find out how we and Shopify Inc. will use your personal information. 

 

Governing Law 

These terms are governed by English law.